FAQ - Frequently Asked Questions

Current Situation - Covid-19

Where do I have to wear a FFP2 mask?
  • FFP2 masks are required in all public areas in enclosed spaces as well as in cable cars. In restaurants/cafés/inns, you have to wear an FFP2 mask when you are not seated at your table. In all types of accommodation, FFP2 masks are mandatory in public enclosed spaces.
  • mandatory ffp2-mask wearing also in public transportation, as well as the stops and stations and combining buildings, in taxis and in supermarkets and all kind of shops
  • children between the age of 6 and 12 are allowed to wear a normal mask instead of a FFP2 mask, as well as a pregnant person.
What are the current entry regulations for Austria?
  • Austria is tightening its entry rules from 20 December: Travel to Austria for touristic purposes is possible for vaccinated and recovered people. However, if you haven't received your booster jab, you need a negative PCR test on top.
  • Entering Austria with the "2-G-rule" (vaccinated or recovered) is still possible without a PCR test or the booster jab. But in this case you have to show the pre-travel clearance (here) and you immediately have to self-isolate until you can present a negative PCR test.
  • Children up to the age of 12 are able to enter Austria with no need to be fully vaccinated or recovered or negative PCR tested. From the ages of 12 to 17 they also have to show proof of a negative PCR test/past infection/vaccination.They can also use the new Holiday Ninja Pass (two negative PCR tests and one negative anitgen test) to enter Austria.
  • Exemption: In Vienna, children from the age of 6 require an entry test. For children aged 6-11, a PCR-test no older than 72h or an antigen test no older than 48h is valid as an entry test. For children aged 12-15, a PCR-test no older than 48h is valid as an entry test, if they are not vaccinated/recovered.The "Holiday-Ninja-Passport" is not accepted in Vienna. Only the above mentioned testing requirements are valid.
  • As a pregnant person, as well as unvaccinated people with medical reasons you are apart from the 2-G-rule but you need to show a medical certificate and a negative PCR test.
  • What admission regulations apply to the open establishments?
    • For hotels, restaurants, bars, nightclubs, leisure centres, gyms, cultural institutions (cinemas, theatres etc.), Christmas markets, ski lifts/cable cars and body-related services (such as hairdressers) proof of full vaccination/recovery is mandatory (children under the age of 12 are exempt, in Vienna children under the age of 6). Restaurants/cafés/inns have to close at 11 pm (exception: New Year's Eve). Bars and clubs remain closed for the time being. Après-ski is not possible.
    • Proof of vaccination: 2-dose-vaccinations are valid for 270 days after the second dose. After that a booster jab is required, which is also valid for 270 days. Attention: The 1-dose vaccine by Johnson & Johnson is only valid until 3 January 2022, afterwards a booster jab is needed for proof of full vaccination.
  • Proof of recovery: A medical confirmation of an infection that has taken place in the last 6 months and has been recovered.
  • In Vienna, children from the age of 6 need an entrance test. A PCR test ,no older than 48h, is required.
  • PCR-tests, antigen self tests and antigen rapid tests are NOlonger valid as entrance tests in Austria.
  • What else is there to bear in mind?
    In case you stay longer than 15 minutes at a hotel or restaurant or other facility you have to register with your name and contact details.
    Do events take place?
    Yes, events are finally happening again. In order to be safe they have to comply with certain measures and only a limited number of participants is allowed.For events of 25 person applies the "2G" rules (vaccinated or recovered)
    Where is it possible for me to get tested?
    In the close neighbourhood of the hotel you find 3 pharmacies which offer Antigen Rapid Tests and PCR Tests with a prior made appointment:
    • Apotheke zum Weißen Storch, Tuchlauben 9, Mo-Fr 8am - 6pm, Sa 8am - 5pm, € 25,- or free of charge with Austrian health security
    • Apotheke zum Roten Krebs, Hoher Markt 1, Mo-Th 8am - 6pm, € 35,- or free of charge with Austrian health security
    • Apotheke zum Römischen Kaiser, Wollzeile 13, Tu+Th+Fr 6-8pm, €25,- or free of charge with Austrian health security
    You can also go to one of the many "Teststraßen" in order to get tested. Please find more details here. We recommend the "Teststraße" at Stubentor (1., Dr. Karl-Lueger-Platz) as it is located only few minutes walking distance from the hotel and is opened Monday to Sunday from 6am to 9pm.


    Where do I find the best rates and offers?
    Best rates and offers are always available on our own website.
    How can I book?
    The easiest way to book with us is on on our website. You will receive an immediate booking confirmation. You can also book by email at [email protected] or phone +43.1.96 11 960.
    Are there any special offers or packages?
    You will find our current packages direct on our website. We can also offer you individually arranged packages. Whether you are a family, adventurous, sportive or laid back, we will always find the perfect arrangement for you. Contact us!
    Why should I always book withyou directly?
    1.Because we will always have the best rate. 2. Because you can choose the exact rom size and room design only directly with us. 3. Because only this way we can arrange your stay perfectly prior to your arrival. 4. In case your plans should change you are directly in touch with us and we can assist you best.
    What is the cancellation policy?
    Free cancellation is possible until 1 day, 4pm before arrival. For stays during new-year (29-31.12) or congresses (3.-6.3.2022) free cancellation is possible until 7 days before arrival. In case of late cancellation or no-shows we will charge the total amount of the reservation. Early departures are considered as partly cancellations. Cancellations must be made in written.
    What is the difference between prepaid and standard rates?
    Our prepaid rates are non-refundable, which means that payment of the full amount is due on the day of booking. In case of a cancellation or modificiation no refunds can be made. Our standard rates are flexible and can be cancelled 1 day, 4 pm before arrival free of charge.


    How to get from the airport to the hotel?
    We will gladly arrange a transfer from the airport to our hotel. Please send us your time of arrival and flight number. Price p. car is € 42,-/one way. You can also take the train S7 to Landstraßer Hauptstraße and then switch into the underground U4 direction Heiligenstadt and get off at Schwedenplatz. Then it is a short walk only.
    How long does it take by car or bus from the airport to the hotel?
    Depending on traffic 20-30 minutes.
    When can I check-in?
    Check-in is at 2pm. Should you arrive earlier, you can leave your luggage with us and start your holiday immediately. Often your room will be available earlier.
    Where can I park my car?
    We have limited parking in the courtyard next to our hotel. The price per day is EUR 28,00 The courtyard is open from 7 am to 9 pm. If you need your card outside these hours please contact us - there are other parking possibilities in garages nearby.
    How much is a taxi from the airport to the hotel?
    The prices are mostly higher than EUR 42,00. If you book your taxi with us in advance the price is always EUR 42,00 and will be put on your bill. In order to book the taxi we kindly ask you to provide us your flight number and arrival time.
    How can I check in outside reception hours?
    Don't worry! In case of an arrival outside the reception hours we will provide you with the entrance code so you have access to the hotel. I you cannot find this code, please do not hesitate to contact us - we will be happy to help you! As soon as you are inside the building, our hotel elevator will take you to the 2nd floor, where your room key and further information will be waiting for you at the reception desk.
    How long is reception available?
    Until further notice our reception hours are Monday to Sunday from 7am until 8pm. In case of emergencies you can reach us by phone. All important information will be sent to you in your confirmation letter.


    Are there connecting rooms?
    We are happy to offer you a Residenz XL room with a connecting door to a Residenz L room. The Residenz XL room offers space for max. 4 people. Whereas the Residenz L room offers space for 2 people (twin beds possible) - so you have space for max. 6 guests. These rooms are in great demand, so don't think twice - contact us! This arrangement can only be booked directly with us.
    Is it possible to have an extra bed in the room?
    Our room rates are valid for 2 people, per room and night. The following surcharges apply for additional guests in the room:
    • Cot per child 0-2 years: 10 EUR
    • Extra bed per child 3-11 years: 30 EUR
    • Extra bed per adult +12years: 55 EUR
    Please let us know in advance if there are more than two persons in one room. Not all rooms are suitable for more than two people.
    Can I bring my dog with me?
    Yes, feel free to bring your dog with you. Cleaning fee: € 15 per night. We will prepare a pet bed and food bowl for your dog in the room.
    What about internet?
    There is free Wi-Fi in all rooms and public areas. We also offer free iPads for the length of your stay.
    Is there a laundry service?
    Yes. Leave the laundry bag, which you will find in your room, with us and we will take care of the laundry.
    Which rooms are suitable for families?
    Our Residenz XL rooms offer room for up to 4 people. It has one king size bed as well as one big extra bed for 2 people. Also our Suite Séparéé offers more than enough space for families.

    Eat & Drink

    Do you also provide vegetarian, vegan or lactose and gluten -free meals?
    We are happy to serve your nutritional needs. Please let us know about any special diet in advance so we can prepare a delicious breakfast for you.
    Can I drink water from the tab?
    Yes, you can! The tap water, coming from the Alps, is of perfect drinking quality!
    Is there a hotel bar or restaurant?
    There is no hotel bar or restaurant, however you find many good restaurants within walking distance. Whether you are looking for fine dining or something more rustic - there are plenty of options close by. Our reception team will gladly provide you with suggestions and assist you with booking a table. Also there are many nice bars around this area.
    Is it possible to receive a lunch bag in case of early departure?
    We are happy to provide you with a lunch bag. Please let our reception team know the day before.
    What are the breakfast hours?
    Our amazing breakfast is served daily from 7am to 11.30am. We serve breakfast to your room free of charge.
    May I invite friends over for breakfast?
    External guests are always welcome. Just let us know in advance so we have time to prepare some extra food. The price is EUR 29,00 per person and includes all beverages.


    When is check out time?
    We kindly ask you to leave your room until 12am. Late check/out can be granted upon availability. A storage room, lockers and changing rooms are at your disposal, in order to make use of the resort until the last minute of your stay. Late check-outs are subject to availability and cost the following: until 2pm EUR 25,00 until 4pm EUR 50,00 until 6pm EUR 75,00 From 6pm on the entire night will be charged.
    What if I have to leave early?
    You can either check out the day before departure or provide us with your credit card details so we can charge the total amount to your card and send you the invoice via e-mail. You can either leave your room keys at the reception desk or in your room.

    Our rooms

    Very large, compact and timeless

    Residenz XL

    35 M² - 3 People

    The rooms feature 30 – 35 m2, shower over bath, and all kinds of comfort......

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    Extra large, for those who need more space

    Suite Séparée

    95 M² - 4 People

    Luxurious living and private receptions, all on a playing area of 95 m² with special highlights.......

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    Our offers

    from €

    Enjoy a long weekend in Vienna with the price advantage of 3 + 1 and of course including our ingenious breakfast......

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    from €

    Enjoy a whole week in Vienna with the price advantage of 5 + 2 and of course including our breakfast......

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    from €

    Book 4 nights during the week and pay only 3 of them. Of course, with our outstanding Hollmann breakfast.......

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    from €

    Enjoy your new home in the heart of Vienna for a longterm rent and our all-inclusives…....

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