FAQ - Frequently Asked Questions

Booking

Where do I find the best rates and offers?
Best rates and offers are always available on our own website.
How can I book?
The easiest way to book with us is on on our website. You will receive an immediate booking confirmation. You can also book by email at [email protected] or phone +43.1.96 11 960.
Are there any special offers or packages?
You will find our current packages direct on our website. We can also offer you individually arranged packages. Whether you are a family, adventurous, sportive or laid back, we will always find the perfect arrangement for you. Contact us!
Why should I always book withyou directly?
1.Because we will always have the best rate. 2. Because you can choose the exact rom size and room design only directly with us. 3. Because only direct bookers will get a free iPad for the length of their stay, fully loaded with apps, music and movies. 4. Because only this way we can arrange your stay perfectly prior to your arrival.
What is the cancellation policy?
Cancellations - Prior to 7 days of arrival are free of charge, the deposit of 10% will be refunded - Within 7 days and 72 hours of arrival will be charged 10% of the total cost of stay/the deposit of 10% will not be refunded - Within 72h hours of arrival will be charged 80% of the total cost of stay - No-shows are considered cancellations and will be charged with 100% of the total cost of stay - Early departures are considered as partly cancellations. Cancellations must be made in written by email [email protected] or fax +43 1 96 11 960 44.

Arrival

How to get from the airport to the hotel?
We will gladly arrange a transfer from the airport to our hotel. Please send us your time of arrival and flight number. Price p. car is € 42,-/one way. You can also take the Airport Bus. It is only a 3 minutes walk from the station Morzinplatz/Schwedenplatz to us. Price p. person is € 8,-/one way.
How long does it take by car or bus from the airport to the hotel?
Depending on traffic 20-30 minutes.
When can I check-in?
Check-in is at 2pm. Should you arrive earlier, you can leave your luggage with us and start your holiday immediately. Often your room will be available earlier.
How can I check-in outside reception hours
If you arrive outside reception hours (Mo-Fr 7am-10pm, Sa-So & holiday 8am-9pm), you can enter the building with a 4-digit entrance code which you receive with your booking confirmation. Take the elevator to the 2nd floor and you will find a welcome letter with your name on it and your room key at the reception desk.

Living

Are there connecting rooms?
For small children, cots can be provided. For children up to 12 years extra beds can be provided. Children rates for stay in parent's room: 0-3y: € 10.- / 3-12y: € 30.- / 13+: € 55. Please let us know if there are more than two persons in the room. Not all room categories are suitable for more than two persons
Is it possible to have an extra bed in the room?
Grundsätzlich gelten unsere Raten für 2 Personen, pro Zimmer/Nacht. Für zusätzliche Gäste im Zimmer fallen wie folgt Zuschläge an:
  • Extrabett/Gitterbett pro Kind 0-2 Jahre: 10 EUR
  • Extrabett pro Kind 3-11 Jahre: 30 EUR
  • Extrabett pro Erwachsenem ab 12 Jahren: 55 EUR
Can I bring my dog with me?
Yes, feel free to bring your dog with you. Cleaning fee: € 15 per night
What about internet?
There is free Wi-Fi in all rooms and public areas. We also offer free iPads for the length at your stay.
Is there a laundry service?
Yes. Leave the laundry bag, which you will find in your room, with us and we will take care of the laundry.

Eat & Drink

Do you also provide lactose and gluten -free meals?
We are happy to serve your nutritional needs. Please let us know about any special diet in advance.
Can I drink water from the tab?
Yes, you can! The tap water, coming from the Alps, is of perfect drinking quality!

Departure

When is check out time?
We kindly ask you to leave your room until 12am. Late check/out can be granted upon availability. A storage room, lockers and changing rooms are at your disposal, in order to make use of the resort until the last minute of your stay

Our rooms

Very large, compact and timeless

Residenz XL

35 M² - 3 People

The rooms feature 30 – 35 m2, shower over bath, and all kinds of comfort......

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Extra large, for those who need more space

Suite Séparée

95 M² - 4 People

Luxurious living and private receptions, all on a playing area of 95 m² with special highlights.......

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Our offers

from €
687,-

Book 4 nights on weekends and pay only 3 of them. Of course, with our outstanding Hollmann breakfast.........

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from €
687,-

Enjoy a whole week in Vienna with the price advantage of 5 + 2 and of course including our ingenious breakfast......

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from €
1,145,-

Enjoy a whole week in Vienna with the price advantage of 5 + 2 and of course including our breakfast......

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